POLICIES, TERMS & CONDITIONS
Once the chain is measured on the customer and approved by them, any subsequent modifications or alterations made to the jewelry, including cutting the chain, render the sale final. It is important for customers to be aware that once the chain has been cut, we cannot accept returns, exchanges, or provide refunds for the jewelry.
By approving the measurement and consenting to the chain being cut, customers acknowledge and accept that they are fully satisfied with the design, fit, and quality of the jewelry. Our team will make every effort to ensure accurate measurements and provide a thorough consultation to ensure customer satisfaction before proceeding with the cutting process.
We strongly recommend that customers carefully consider their preferences, size requirements, and any other relevant factors before providing their approval for the chain to be cut. Our goal is to create beautiful, customized pieces that meet our customers' expectations, and we strive to achieve this through transparent communication and collaboration.
In the event that any manufacturing defects or errors on our part are identified after the chain has been cut, we will take responsibility and rectify the situation at no additional cost to the customer. However, this policy does not cover changes in preference or personal taste after the chain has been cut and approved.
We appreciate your understanding and cooperation in adhering to our "All Sales Are Final" policy. Should you have any questions or concerns regarding this policy or any other aspect of our service, please do not hesitate to reach out to our customer support team by clicking here.
At Soldaire, we take pride in creating exquisite and meticulously crafted permanent jewelry pieces. Our jewelry is carefully designed and constructed to ensure lasting beauty and durability. However, it is important to note that while our jewelry is durable, it is not indestructible. We kindly request that you treat your Soldaire jewelry with care and handle it responsibly.
Refunds and Exchanges
Please be aware that due to the nature of our permanent jewelry and for hygiene reasons, we do not offer refunds or exchanges under any circumstances. Once a purchase is made, it is considered final. We encourage you to carefully consider your selection before making a purchase to ensure it aligns with your preferences and style.
Care Instructions
To ensure the continued beauty and longevity of your Soldaire permanent jewelry, we strongly advise following our care instructions. Avoid exposing the jewelry to excessive moisture, chemicals, or harsh environments. Regularly inspect your jewelry for any signs of damage or loosening and seek professional assistance promptly if needed.
Modification to the Policy
We reserve the right to modify or update our return and exchange policy at any time. Any changes will be communicated through our website or other official channels. We recommend reviewing our policy periodically to stay informed about any updates.
By purchasing and wearing Soldaire permanent jewelry, you acknowledge and accept the
terms outlined in this policy.
If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer support team by clicking here. We are here to assist you and ensure your satisfaction with the Soldaire permanent jewelry experience.
Welding Services
In the unlikely event that your Soldaire permanent jewelry falls off at the weld site, we are committed to resolving the issue promptly. For the first occurrence, we offer a complimentary welding service to reattach the jewelry within 7 days of your purchase. To avail of this service, customers must present their Soldaire receipt as proof of purchase.
For subsequent occurrences, a nominal fee of $10 per welding occurrence will apply. Please note that the customer is responsible for visiting one of our pop-up sites to receive this service, as we do not offer in-home visits, meet-ups, or special accommodations.
Out-of-State Customers
We understand that situations may arise where an out-of-state customer requires assistance with re-welding their jewelry. In such cases, we will gladly cover the cost of re-welding with another reputable permanent jeweler of our choosing. Please contact our customer support team, and we will guide you through the process and provide further instructions for the re-welding procedure.
Lost Jewelry
If you have unfortunately lost a piece of your Soldaire jewelry, we understand how disheartening it can be. We offer a special discount towards the purchase of a new jewelry piece as a gesture of understanding. To be eligible for this discount, customers must present the issue and provide proof of purchase for the lost jewelry piece, in person at one of our pop-up sites.
Please contact our customer support team to discuss the details and eligibility criteria for the discount towards a new jewelry purchase. We will guide you through the process and ensure that you receive the necessary assistance.
Please read these Terms of Service carefully before using the Soldaire website or engaging with our services. These Terms of Service govern your access to and use of the Soldaire website, including any purchases made through our platform. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our website and services.
1. Use of Our Website:
a. Eligibility: You must be at least 18 years old to use our website and engage in transactions. By using our website, you represent and warrant that you are of legal age to enter into a binding agreement.
b. Account Creation: In order to make a purchase or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
c. Accuracy of Information: You agree to provide accurate, current, and complete information during the registration process and when making purchases. It is your responsibility to update any changes to your information promptly.
2. Product Information and Pricing:
a. Product Descriptions: We make every effort to provide accurate and detailed product descriptions. However, we do not warrant that the descriptions or other content on our website are error-free, complete, or current. If you have any questions about a product, please contact our customer support team before making a purchase.
b. Pricing: All prices displayed on our website are in the currency specified and are subject to change without notice. We strive to ensure accurate pricing, but in the event of a pricing error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
3. Intellectual Property:
a. Ownership: The content, design, graphics, logos, trademarks, and other intellectual property on our website are owned by Soldaire or our licensors. You may not use, reproduce, distribute, or modify any of our intellectual property without prior written consent.
b. User Content: By submitting any content to our website, such as reviews or testimonials, you grant Soldaire a non-exclusive, worldwide, royalty-free, and transferable license to use, display, reproduce, and distribute the content in connection with our business operations.
4. Limitations of Liability:
a. Warranty Disclaimer: Soldaire provides its website and services on an "as is" and "as available" basis. We do not make any warranties or representations regarding the accuracy, reliability, or completeness of the information, content, or materials provided on our website. You acknowledge that any reliance on such information is at your own risk.
b. Limitation of Liability: To the fullest extent permitted by applicable law, Soldaire and its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services.
5. Governing Law and Jurisdiction:
a. These Terms of Service shall be governed by and construed in accordance with the laws of Kansas. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Kansas.
6. Modifications to the Terms:
a. Soldaire reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. By continuing to use our website after any revisions, you agree to be bound by the updated terms.
7. Severability:
a. If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions or concerns regarding these Terms of Service, please contact our customer support team by clicking here.
1. Pricing:
a. Currency: All prices displayed on our website and in our physical locations are in USD (United States Dollars).
b. Market Value: Prices for our jewelry are subject to change based on market value, precious metal fluctuations, and other factors. We make every effort to update and display accurate pricing information, but we reserve the right to modify prices at any time without prior notice.
c. Sales Tax: Applicable sales tax will be applied to all purchases of our goods as required by law. The specific tax rate may vary depending on the state in which you purchase our jewelry. The sales tax amount will be clearly indicated during the checkout process.
2. Payment Methods:
a. Debit/Credit Cards: We accept payments through debit and credit cards. We utilize Square as our payment processor to ensure a secure and seamless transaction experience.
b. Cash Payments: Please note that we do not accept cash payments. We only accept payment through debit or credit cards.
3. Payment Terms:
a. Immediate Payment: Payment is due immediately after our service is rendered or at the time of purchase. We kindly request that you complete your payment promptly to finalize your order and ensure a smooth transaction process.
4. Refunds and Returns:
a. Refunds: Please refer to our Return and Exchange Policy for detailed information regarding refunds and returns. We do not provide refunds or exchanges.
5. Pricing and Payment Disputes:
a. If you have any concerns or disputes regarding pricing or payment, please contact our customer support team. We will diligently review and address your concerns in accordance with our policies and applicable laws.
6. Modifications to Pricing and Payment Policy:
a. Soldaire reserves the right to update, modify, or replace this Pricing and Payment Policy at any time without prior notice. By continuing to engage with our services and make purchases, you agree to be bound by the most current version of the policy.
If you have any questions or require further clarification regarding our Pricing and Payment Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with the Soldaire permanent jewelry experience.